REFUND & RETURN POLICY – HERVUX

Last updated: 2026

At Hervux, we want you to be fully satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.

1. Return Period
   You have 14 days from the date of delivery to request a return.

2. Return Conditions
   To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• Proof of purchase is required

3. Non-Returnable Items
   Certain items cannot be returned, including:

• Items on sale or discounted

• Personalized or custom products

• Hygiene-related items (for safety reasons)

4. Return Process
   To initiate a return, please contact us at support@hervux.com with your order number.
   We will provide instructions for returning your item.

5. Return Shipping Costs
   Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

6. Refunds
   Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   If approved, your refund will be processed within 10 to 15 business days to your original payment method.

7. Damaged or Defective Items
   If your item arrives damaged or defective, please contact us within 24 hours with photos as proof.
   We will offer a replacement or refund.

8. Late or Missing Refunds
   If you haven’t received your refund, please check your bank account and contact your payment provider.

9. Order Cancellation
   Orders can only be canceled within 12 hours of purchase. After this period, the order may already be processed.

10. Contact
    For any questions, contact us at: support@hervux.com